Terms of Service

My Dx Hub Inc (“myDxHub”, “we”, “us”) is a healthcare technology company. We are not a laboratory, a medical or dental practice, or a pharmacy. Your practice provides your care and orders your tests. Independent laboratories perform them. Your provider reviews them. myDxHub carries the results into a record you control, and gives you and your practice the tools to work with it.

Your relationship with your practice, your provider, and any laboratory is with them, under their own terms and their own professional obligations. Using myDxHub does not change that.

Nothing in myDxHub is medical or dental advice, a diagnosis, or treatment. That includes your results, any scores, summaries, trends, and explanations, and anything you read on this site. They are information for you and your provider to discuss. Using myDxHub does not create a provider-patient relationship between you and us.

Always talk to your provider about your results and your care. Do not delay or change treatment because of something you read here.

myDxHub is not for emergencies. If you think you have one, call 911 or your local emergency number. Do not use myDxHub to reach your care team about anything urgent.

You must be 18 or older to create an account for yourself. A record for someone under 18 is set up by their practice, with a parent or guardian who acts for them.

Practice, provider, and staff accounts may only be created by people who are authorized to act for that practice.

Give us accurate information when you create an account, keep your password to yourself, and tell us if you think someone else has used your account. You are responsible for what happens under it.

We may suspend or close an account that breaks these terms, puts the platform’s security at risk, or misuses other people’s information.

Our Privacy Policy explains what we hold and how we protect it. Where HIPAA applies, we act as your practice’s business associate under the agreements HIPAA requires. You decide who else can see your record, using the tools in your account. Your patient rights page shows you how.

• Open records you are not allowed to open, or try to get around the controls that protect them.
• Use myDxHub to break any law, including health privacy laws.
• Probe, scan, disrupt, or overload the platform, or introduce malicious code.
• Pretend to be someone else, or claim authority you do not have over a practice or a patient.
• Copy, scrape, or resell the platform or its content.

Your health records are yours. The platform itself, its software, design, and content, belongs to myDxHub and its licensors. We give you a limited, non-exclusive, non-transferable right to use it as intended.

The platform is provided “as is” and “as available.” To the fullest extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not promise that the platform will always be available or error-free, or that a result will arrive by a particular time.

To the fullest extent the law allows, myDxHub is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data, arising from your use of the platform. Our total liability for any claim will not exceed the greater of one hundred US dollars or the amount you paid us in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law.

You can stop using myDxHub at any time, and you can close your account yourself in Settings or in the app, or ask us to by emailing support@mydxhub.com (how to delete your account). We remove your records from myDxHub within 30 days of closing your account, every earlier version of your files with them, and the database’s backups roll over within 7 days after that. Your access history is kept for the period health privacy rules require, and your practice keeps its own copy of the records it created.

If a practice ends its use of myDxHub, we remove the practice’s account within 30 days. Its patients’ records belong to the patients and stay in their own accounts.

Parts of these terms that by their nature should outlast the account, including disclaimers and liability limits, continue to apply.

We may update these terms as the platform changes. If a change is material, we will tell you, in the product or by email, before it takes effect. Continuing to use myDxHub after that date means you accept the new terms.

These terms are governed by the laws of the State of Georgia, United States, without regard to its conflict-of-law rules. Disputes will be resolved in the state or federal courts located in Georgia, unless the law requires otherwise.

Questions about these terms? Email support@mydxhub.com.