Accessibility

We build to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA.

We have not yet had an independent accessibility audit, and we have not tested every screen with every screen reader, so we do not describe the site as certified or compliant. When an audit is done, we will publish what it found.

• A structure assistive technology can follow: real landmarks for navigation, main content, and footer; one page heading with the rest nested under it in order; and lists marked up as lists.
• Keyboard operation: the pages you use most are built from real buttons, links, and form fields, so you can reach and use them from the keyboard. Dialogs, such as the confirmation before you end someone’s access, close with the Escape key. The exceptions are listed below.
• Visible focus: whatever has keyboard focus draws a clear ring, so you can always see where you are. In Windows High Contrast Mode that ring is not always drawn; see below.
• Nothing carried by color alone: where something is active, ended, expired, or out of range, the colored badge also carries the word.
• Labeled controls and images: form fields on the main patient and provider screens have real labels, and decorative icons are hidden from screen readers rather than read out as noise. Coverage is not complete on every screen; the exceptions are listed below.
• Text that survives zoom and small screens: pages reflow instead of scrolling sideways, and text is real text, not pictures of text.
• Plain language: results come with explanations rather than raw lab terms, which is an accessibility feature in its own right.

If you run into one of these, you do not need to convince us. Just tell us which one.

• No independent audit yet, and limited screen-reader testing. We have not validated the whole product end to end with JAWS, NVDA, and VoiceOver.
• Some icon-only buttons are named only by a tooltip. In the imaging viewer, a few controls, such as moving to the previous or next image or expanding one pane of the side-by-side view, are named only by the tooltip that appears on hover, which some screen readers and most touch devices never show.
• Focus can disappear in High Contrast Mode. We draw focus rings using a technique Windows High Contrast Mode discards, so keyboard users in that mode may not see where they are.
• Charts are visual first. Trend charts show their shape graphically. The numbers behind them are available as text nearby, but the charts themselves are not yet fully described.
• The imaging viewer expects a pointer. Zooming a single image has buttons you can reach from the keyboard, but panning, and zooming inside the side-by-side comparison, are built around mouse and touch and cannot be done from the keyboard.
• PDF reports are not tagged. The report PDFs your provider generates do not carry an accessibility structure, so a screen reader reads them poorly. Ask us and we will get you the same information another way.
• Some updates happen quietly. A few parts of the product change on screen without telling a screen reader, for example a list refreshing after you end someone’s access. We are working through these.

Because this product holds health records, it signs you out after 30 minutes without activity, with a warning at 25 minutes that you can dismiss to stay signed in. If that timing is a problem for you, because you read slowly, use switch access, or need breaks, tell us and we will work something out.

Email support@mydxhub.com with “Accessibility” in the subject line. If you can, include:

• What you were trying to do, and the page you were on.
• What you use to browse: the browser, and any screen reader, magnifier, or other assistive technology, with versions if you know them.
• What happened instead.

Please do not include your own or anyone else’s health details in the email. We can find your account without them.

We will reply, tell you whether the fix is days or months away, and in the meantime get you the information another way: reading it to you, sending it in a different format, whatever works. Reaching your own records is your right, and it does not depend on our website working for you.

This statement covers the myDxHub website and the signed-in record at mydxhub.com. It does not cover your practice’s own systems, or documents your practice or its laboratory produced before they reached us.

For questions that are not about accessibility, use the contact page or the help page.